1. We handle your entire computer, network and phone system problems in-house even after normal business hours and on weekends. When you become a Direct Link customer, we'll install remote support software on your network and give you a private "Computer Crisis Hotline" that is answered live 24 hours a day, 7 days a week.
   
   When you have a problem that needs immediate attention, you simply call the hotline and a live operator will connect you with a technician who will access your network and go to work on resolving the problem immediately. This means faster resolution of your problems at a lower cost (you don't pay for travel time).

2. You'll get straight forward answers to your questions. We'll also take time to explain the pros and cons of different solutions to your computer problem so you can make educated, confident choices about the technology in your business.

3. Direct Link is not Industry Specific. We are here for you no mater what type of business you run. Many IT servicing companies prefer to only service certain industries. Other companies only want to have the big clients. We specialize in PC’s, Servers, Network Environments and AltiGen Phone Systems so no matter what software you use we can work with those software vendors to do what we do best and ensure that the equipment it runs on is secure, reliable and ready for your staff to work.

4. We won't nickel and dime you over every single project.
   Some computer support companies will only give you a project estimate and an hourly rate for "unexpected circumstances". This type of plan only works in their favor and opens the door for you to get whacked with a bill two to three times what you expected.
   
   We'll give you one flat rate price for any project and guarantee to deliver it without charging you a penny more.

5. Low cost Support Packages. Our Support Packages are designed for businesses who can’t afford the cost or distraction of managing in-house IT administrators and support staff, but who still need high network availability and performance and expert computer and phone help. By using a remote network access, Kaseya Server Monitoring Software, Phone Systems from AltiGen and the experience of Direct Link’s Staff, Direct Link can now offer companies world-class network and phone system support at down-to-earth prices.

6. We are the ONLY technical support company that offers a no-risk, money back guarantee.
   Hire us to come on site and put an end to your most challenging computer problems. If after the first visit you are not happy with our technicians or the work we completed, you can cancel your service agreement and we will refund your payment for that full day. No guilt, No hassle, and No problems. What could be fairer than that? No other technical support company will stand behind their work the way we do.

Come to us with your questions about computer or phone systems and we’ll help you. If you have 1 to 150 PC’s and want a company to help maintain those for a fixed cost then we are the ones. All you need to do is pick up the phone and give us a call.

We guarantee all our work 150%. Click here to check our Peace of Mind Guarantee. Read about our Satisfaction Guarantee, Privacy Policy, and how we are Insured To Protect You.